Return Policy

We strive to deliver the highest quality Jewellery coupled with exceptional value for money and first class service. If for some reason you are not completely satisfied with your purchase (except for the exclusions below) we offer you 30 days to return the item and we will gladly refund 100% of the purchase price.

Orders shipped internationally will require the customer to pay for the return shipping. Please contact us via either of our contact forms to arrange a return shipping form or if you have further questions.

 

Exclusions for refund are the following:

  • If the ring is a custom order and has been created specifically for you.
  • If we have altered the design prior to shipping. Example; resizing a ring to fit a custom size.
  • If the item shows evidence of wear, marks or damage.
  • If the item is returned after the 30 return period.
  • In order to maintain a high quality shopping experience Ashley Douglas Pty Ltd reserves the right to limit or deny purchases from customers who we suspect of excessive returns, reseller activity or fraud.